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Kaufland Giftcards

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01. What is the Kaufland giftcard shop?

The Kaufland giftcard shop is a platform on which you can conveniently order your Kaufland giftcards from home and activate them yourself. It is available at the address giftcard.kaufland.com.

02. How do I order Kaufland giftcards online in the Kaufland giftcard shop?

You can reach the Kaufland giftcard shop at giftcard.kaufland.com. There you can select the giftcard value from 5,00 – 250,00 Euro, the amount and the shipping method and add them to cart. Registration is then required. If there is no customer account yet, register using the registration form. You can now order the cards with a shipping fee. An invoice will be sent to you as a PDF document. You can view detailed information about your order at any time with your login data in your customer area. The order will be executed as soon as the invoice amount has been received on our account. Please note that we only accept prepayment. Delivery takes place 3 - 5 working days after you have placed the payment order at your bank. For security reasons, we send the Kaufland giftcards inactive. As soon as you have received the delivery, you can activate it in our Kaufland giftcard shop. Please log in with your access data, go to your order overview and select your order. The order is activated directly in the order overview. If you do not activate your giftcards within 3 months, they will be activated automatically.


After we have been able to determine the receipt of payment, PDF giftcards are available for download in your order overview. We will notify you by email.

03. I forgot my password. How can I log in?

Please select the “Forgot your password?” option in the shop's login area to set a new password.

04. What are the shipping costs?

The shipping costs are 3.90 euros plus VAT and only apply to physical giftcards. With an order value of 1,000.00 Euro or more, shipping is free of charge.

05. How long does it take from order to shipping?

We process your orders from Monday to Friday. After checking the order, you will receive an invoice with the payment information and must initiate the transfer. Delivery takes place 3 - 5 working days after you have placed the payment order at your bank. As soon as you have received the delivery, you can activate the giftcards yourself in the Kaufland giftcard shop. The cards can then be used directly after activation.

06. Why is the Kaufland giftcard a non-taxable product?

When purchasing the Kaufland giftcard, only an exchange of means of payment takes place; this transaction or the giftcard as means of payment is not taxable.

07. Why have the Kaufland giftcards I ordered not arrived?

Please check your payment order. As soon as the payment has been received, you will receive the delivery within the next 3 - 5 working days. If, contrary to expectations, there should be further delays, please contact us, stating your order number to our customer service at kundenmanagement@kaufland.de.

08. How do I activate the cards purchased in the Kaufland giftcard shop?

For security reasons, Kaufland giftcards are sent inactive. As soon as you have received the delivery, you can activate it yourself in the Kaufland giftcard shop. Please log in with your access data. Go to your order overview and select your order. The order is activated directly in the order overview. Activation in the Kaufland branches is not possible.

09. Can my card, which I bought in the Kaufland giftcard shop, also be activated in the branch?

No, the giftcards that you have purchased in the Kaufland giftcard shop cannot be activated at the branch office. Giftcards that you have purchased in the Kaufland giftcard shop can only be activated there. Please log in with your account data, go to your order overview and select your order. The order is activated directly in the order overview.

10. Why doesn't my Kaufland giftcard work at the checkout?

This can have different causes. In the first step, we recommend checking the credit balance of the card. This can be carried out at every branch cash register and in the Kaufland giftcard shop in the "Credit check" menu. If you have a credit balance, we recommend using the card again as a means of payment. If the giftcard was purchased in the webshop and does not show any credit, it must be checked whether the customer has activated the cards for his order online.

11. Where can I buy a larger number of Kaufland giftcards?

The Kaufland Giftcard shop at giftcard.kaufland.com is available for bulk orders of Kaufland giftcards . You can set the giftcard value in any amount between 5.00 and 250.00 euros per card.

12. How many giftcards can I buy and what values can I load my giftcard with?

In-store giftcards can the maximum value of a total of 1,000,00 euros to be acquired. Up to 1.000 giftcards can be ordered in the Kaufland giftcard shop. You can set the value of the giftcard in any amount between 5.00 and 250.00 euros per card. It is not possible to reload existing giftcards.

13. Can I pay in the Kaufland giftcard shop with PayPal or by credit card?

No, we only accept prepayment.

14. Can I also purchase Kaufland giftcards in stores?

Yes, the Kaufland giftcards are available for purchase in all branches. Giftcards with a maximum value of 1,000.00 euros can be purchased. For larger quantities of giftcards, please use the Kaufland giftcard shop.